Responsible Gaming
At KiwiSpin, the wellbeing of our players is a top priority. We’re committed to providing a safe and enjoyable environment for everyone. A key part of that is promoting responsible gaming practices. We encourage all players to view gaming as a form of entertainment, not a way to make money. The official KiwiSpin Casino site is designed for fun, and we have measures in place to help everyone play within their limits. For more information about our values, please see the KiwiSpin about us page.
Our Commitment to Responsible Gaming
KiwiSpin is dedicated to upholding the highest standards of player protection. We believe that gaming should always be a positive experience. Our approach to responsible gaming is built on transparency, fairness, and providing the right support. We actively monitor for signs of problematic play and empower players with tools to manage their activity effectively. Our customer support team is trained to offer guidance and assistance regarding responsible gaming whenever it is needed.
Are You in Control?
It’s important to regularly check in on gaming habits to ensure they remain healthy and enjoyable. Answering the following questions honestly can help assess if gaming is still a fun pastime or becoming a concern:
- Are you spending more money or time on gaming than you can comfortably afford?
- Do you find it difficult to stop playing, even when you know you should?
- Are you chasing losses in the hope of winning back money?
- Has gaming started to negatively impact personal relationships, work, or other responsibilities?
- Do you hide the true extent of time or money spent on gaming from others?
- Do you feel restless, anxious, or irritable when you try to cut down or stop?
If the answer to one or more of these questions is ‘yes’, it might be a good time to consider using the tools available or seeking professional advice.
Tools to Help You Play Responsibly
To support our players, KiwiSpin offers several tools designed to help manage gaming activity. We encourage everyone to use these features proactively to ensure a safe and controlled experience. Options include setting personal deposit limits to control spending over a specific period. If a break is needed, a self-exclusion option is available. This feature allows for the temporary suspension of account access for a chosen duration. To activate any of these tools, please get in touch with our 24/7 support team.
Preventing Underage Access
KiwiSpin enforces a strict policy that prohibits anyone under the age of 18 from creating an account or playing on the platform. We employ verification procedures, including KYC checks, to confirm the identity and age of all players. Any account found to be operated by a minor will be immediately closed, and any winnings will be forfeited. We urge parents and guardians to use filtering software to prevent underage access to gaming sites.
Getting Help in New Zealand
If you or someone you know is struggling with problem gambling, confidential and professional help is available across New Zealand. These organisations offer free support and counselling:
- The Problem Gambling Foundation of New Zealand (PGF): A national organisation offering free, professional, and confidential counselling services for anyone affected by gambling. They can be reached at 0800 664 262.
- Gambling Helpline New Zealand: A 24/7 service that provides immediate support, advice, and information. Contact them anytime on 0800 654 655 or by texting 8006.